Contact CRS Calculator Support

Have a question, spotted an error, or want to suggest an improvement to the calculator? We would like to hear from you. Whether you’re partway through calculating your Comprehensive Ranking System score, comparing results across different scenarios, or just noticed a number that doesn’t look right, our team is happy to take a look. This page is the fastest way to reach a real person behind the CRS Calculator, rather than a generic support inbox.

Get in Touch

You can reach us by email at contactus@crscalcu.ca. We read every message and try to respond as quickly as we can. Email is the only channel we currently monitor, since it lets us keep a clear record of your question and any screenshots you send along. There’s no live chat or phone line for the CRS Calculator at this time, but a real member of our small team reads and replies to every message, and most people hear back within a couple of business days.

Please note that we are an independent tool and cannot provide official immigration advice or case-specific guidance. For questions about your own application, please contact IRCC directly or a licensed immigration professional. We built the CRS Calculator to match the official points system as closely as possible, and we review it whenever IRCC updates its criteria, but only IRCC can confirm the score that applies to your actual application.

Send Us a Message

Use the form below to reach the CRS Calculator team. Pick the topic that fits best, tell us what you were doing and what you saw, and we will take it from there. Every message is read by a person — we aim to reply within 2 to 3 business days. Prefer email? Write to contactus@crscalcu.ca instead.

CRS Calculator is an independent tool operated by Example Media Ltd. It is not affiliated with, endorsed by, or operated by IRCC or the Government of Canada, and it cannot give advice on individual applications. If the form does not work for you, email contactus@crscalcu.ca directly.

Frequently Asked Questions

We aim to reply to most messages within 2 to 3 business days. During busy periods around major Express Entry draws, replies may take a little longer, but we personally read every message that comes in.

To help us understand your question quickly, let us know which calculator or page you were using, the browser or device you were on, and a clear description of what you expected versus what you actually saw. Screenshots are always welcome and help us investigate faster.

We are not able to provide personalized immigration advice or evaluate individual applications. For case-specific guidance, please consult a licensed Canadian immigration consultant (RCIC) or an immigration lawyer, or contact IRCC directly through their official channels.

Yes, please do. Found a calculation that looks off, or have an idea for a tool that would help other applicants? We rely on feedback from users like you to keep the CRS Calculator accurate, up to date, and genuinely useful.

Yes. The CRS Calculator runs the scoring logic in your browser, so the numbers you enter to calculate your score aren’t required to complete a form submission to us just to see a result. If you do reach out through this contact page, we only use your email and message to answer your question, and we don’t share it with third parties or use it for marketing.

We check the CRS Calculator against IRCC’s published criteria on a regular basis and update it whenever the Express Entry rules or point values change. Major changes are usually reflected within a few days of an official announcement. If you ever spot a mismatch between our tool and the current IRCC guidance, please let us know using the form above so we can review and correct it quickly.

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Thanks for using the CRS Calculator, and thank you for taking the time to reach out. Every message helps us make the tool more accurate and more useful for the next person working through their Express Entry profile.